Privacy Notice

My mission is to empower small businesses to build their brands through social media.

To achieve my mission, I want to show you personalised services. products and promotions that I think you’ll be interested in, based on information we collect from you and third parties. I only use that information where I have a proper legal basis for doing so. 

I wrote this policy to help you understand what information I collect, how I use it and what choices you have about it. I’ve tried my best to explain things in a simple and clear way but if you have any questions, please contact me.

 I collect information in a few different ways:

1. When you give it to me or give me permission to obtain it

When you sign up for my mailing list or buy my products or service, you give me certain information voluntarily. This includes your name, email address, and any other information you choose to give me. If you buy something, I collect payment information, contact information (address and phone number) and details of what you bought. If you buy something for someone else, we collect their delivery details and contact information.

If you link accounts from other third party services, I also get information from those accounts. The information I get from those services depends on your settings and their privacy policies, so please check what those are.

2. We also get technical information when you visit our website

Whenever you use my website, certain information gets created and logged automatically. The same is true when you use my website. Here are some of the types of information we collect:

o   Log data. Our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used my website, cookie data and device data.

o   Cookie data.  I also use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to capture log data. When I use cookies or other similar technologies, I use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). Some of the cookies I use are associated with your account (including information about you, such as the email address you gave us) and other cookies are not. For more detailed information about how we use cookies, please review my Cookie Policy.

3.    My partners and advertisers share information with me

I also get information about you and your activity outside Hatch Social from affiliates, advertisers, partners and other third parties I work with, or other publicly available sources. This includes information about your visits to an advertiser's site or purchases you made from them, or information about your interests from a third-party service, which I might use to help to offer a great customer experience. 

What I do with the information I collect:

I use this data to make decisions to improve my products and services and send you promotional offers based on what I think you will like or have bought. I a have a legitimate interest to maintain my relationship with you, and protect your data.  

How I store your information

I take the security of your personal information seriously.  I have security procedures in place to protect my paper based systems and computerised databases from loss and misuse. 

Where a password is required to access certain areas of my digital platforms, you are responsible for keeping your password secure and confidential. 

How long we keep your information:

I keep your information only so long as I need it to provide a valuable service to you. When I no longer need to use your information and there is no need for me to keep it to comply with our legal or regulatory obligations, I’ll either remove it from my systems or depersonalize it so that I can't identify you. 

My policy on children’s information:

Children under 13 are not allowed to use my website. 

Your rights

You have certain rights in relation to the information that I have about you described below. 

o   You can request to access the information I hold about you. I'll usually share this with you within 30 days of you asking me for it.

o   You can ask me to correct your information or delete it, if you are unable to do it yourself. 

o   You can ask me to stop using your information, and opt out of receiving our newsletters or marketing messages and object to me having the information you provided to me sent to another organisation, where I hold this information with your consent or for the performance of a contract with you, where it's technically feasible.

How I make changes to this policy:

I aim to meet high standards and so my policies are constantly under review. From time to time we may change this privacy notice. I recommend that you check this page periodically to review the latest version.

Making a complaint
 
If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to Helen Bainbridge at helen@helenbainbridgesocial.com. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office. You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/